FAQS

Some of our developments have retail space available to let. Please contact us for more information about current availability.

Please return your electronic key fob to your residents' team on your check-out day. Place the fob in an envelope clearly labelled with your name and apartment number.

Please let us know as soon as possible. If your apartment has already been re-let, you may not be able to remain in your current home, but we'll do our best to find you another apartment within the Essential Living portfolio.

We can recommend an external removals company. Please speak to your residents' team, who will be happy to provide further details.

Your deposit is protected by the Tenancy Deposit Scheme (TDS) and will be returned at the end of your tenancy, less any agreed deductions. By law, deposits must be returned within 10 working days once any deductions have been agreed.

No. Your final meter reading will be taken by your residents' team during your check-out inventory appointment.

No. We do not charge inventory fees. Check-in and check-out inventories are completed with your residents' team, and we recommend attending both appointments.

No, provided the apartment is left in the same condition it was in when you moved in. We can also arrange a professional cleaning service if required.

You must vacate your apartment by 12 noon on the day your tenancy ends.

In most cases, residents are required to give two months' written notice if they wish to move out. Please check your tenancy agreement to confirm your specific notice period.

Yes. We carry out routine property inspections and will always provide at least 48 hours' notice beforehand.

Yes. Someone is always available to help. Response times for maintenance requests vary depending on the nature of the issue and are outlined in your Resident Handbook.

Maintenance issues can be reported through your online Residents' Portal or directly to your residents' team at the front desk, by phone or by email.

Please report any damage to your apartment as soon as possible. Repairs resulting from normal wear and tear are covered. Charges will only apply if repairs are required due to negligence or misuse.

You can request your preferred move-in date and time. As move-in appointments are limited each day, they're allocated on a first come, first served basis, but our team will always do their best to accommodate your request.

Yes. Please provide at least two working days' notice before your original move-in date.

Yes. Your residents' team will provide your electronic key fob during your check-in appointment on move-in day.

Our team will contact you to arrange a convenient move-in time, including parking for unloading if required. Before moving in, you'll need to complete any outstanding paperwork and payments, after which a member of the team will take you through your apartment and complete the check-in inventory.

The residents' team has access to your apartment using secure electronic fobs but will only enter with your permission, except in emergencies as outlined in your Resident Handbook.

Every apartment includes a washer dryer, integrated dishwasher, integrated fridge freezer, oven and hob as standard.

Yes. All Essential Living developments provide secure bicycle storage on the ground floor or in the basement.

Yes. There is a weekly refuse collection. Please use the refuse chutes on your floor or the bin store, which will be shown to you when you move in. Recycling facilities are also provided.

Each apartment is wired for a BT landline, but you'll need to arrange your own contract directly with BT. Alternatively, a Voice over IP (VoIP) phone service is available using the building's broadband. Please speak to your residents' team about the available options, as additional charges apply.

No. Contents insurance is not included, and we recommend arranging your own cover for your belongings.

It's your home, so there's no limit on guests. However, we ask that residents are considerate of their neighbours and keep noise to a minimum. Shared amenity spaces may have occupancy limits, so please speak to your residents' team for details.

Occupancy depends on the apartment size. A one-bedroom apartment can accommodate up to two people, a two-bedroom up to four people, and a three-bedroom up to six people. One infant under the age of two is also permitted in each apartment.

The number of electronic key fobs issued depends on the number of registered residents. Additional key fobs can be purchased through the residents' team.

Yes. You're welcome to hang pictures and mirrors, provided you follow our installation guidance and return the apartment to its original condition when your tenancy ends.

All apartments are non-smoking. Each development has a designated smoking area where you can smoke and dispose of waste responsibly.

We welcome most pets. Restrictions apply depending on the type of pet, and we'll need to check that veterinary records are up to date and that your pet is suitable for the community. All pet owners must also complete a pet licence. Please ask our team for more information.

Your deposit is protected and will be returned at the end of your tenancy, less any reasonable charges that have been agreed with you.

Your rent will not increase during the first 12 months of your tenancy. After this period, any increase will be in line with current market rates.

Rent is due on the 1st of each month and is collected by Direct Debit.

Your holding deposit, security deposit and first rental payment can be made by debit card or bank transfer. Monthly rent payments are collected by Direct Debit.

The security deposit is equal to one month's rent and covers any damage to your apartment or its furnishings during your tenancy. The deposit is protected by the Tenancy Deposit Scheme.

Yes. A £350 holding deposit is required to reserve your apartment. This amount will be deducted from your first rent payment when you complete your booking. If your application is unsuccessful, any refund will be subject to our cancellation policy.

To reserve your apartment, a holding deposit of £350 is required. This is deducted from your first rent payment when your booking is completed. Once your references have been approved, you'll also need to pay a security deposit equal to one month's rent, which is protected by the Tenancy Deposit Scheme, along with your first rental payment. The amount of your first payment depends on your move-in date.

Apartments can be viewed throughout the week and at selected times over the weekend. Call our team on 0800 2100 200 to arrange a convenient viewing.

Absolutely. Our team would love to show you around the development. We encourage all prospective residents to view the apartment and shared spaces before booking to ensure you're completely happy with your choice and to answer any questions about living with Essential Living.

All our contracts begin with an initial 12-month term. Longer contract options of 2 or 3 years are also available upon request.

Our expectation is that your application will be confirmed within 5 to 7 working days, provided your referees are readily available.

We do accept bookings from abroad. However, either a UK guarantor or advance rental payments will be required. Due to UK Right to Rent regulations, we must meet you in person and verify your documents and ID before you move in. Please contact us if you need any further information.